Problems when signing out of Office 365
Solution
To resolve this issue, use one of the following methods.
Method 1: Sign out and then sign in to https://mail.office365.com to access your mailbox
If you're receiving the "We're having trouble signing you in" error message, see "We're having trouble signing you in" message when you try to access your mail in Office 365.
Method 2: Close and reopen all web browsers
Close all web browsers and then reopen them.
To end the task for your browser, follow these steps:
Right-click the taskbar, and then click Task Manager.
Click the Details tab, and then do one of the following:
If you're using Internet Explorer, find iexplore.exe in the list, right-click it, and then click End task.
Note Make sure that you end the Iexplore.exe task. Do not end the Explore.exe task.
If you're using Mozilla Firefox, find and right-click firefox.exe in the list, and then click End task.
If you're using Apple Safari, find and right-click safari.exe in the list, and then click End task.
If you're using Google Chrome, find and right-click chrome.exe in the list, and then click End task.
Note
If more than one browser is listed, end the task for each browser.
If you're using a different browser than those that are listed here, end the task for that browser.
Method 3: Sign out of all Microsoft online services
You may be signed in to another Microsoft online service, and this may be preventing you from signing out. If this is the case, sign out of all Microsoft online services. To do this, follow these steps:
Go to https://login.microsoftonline.com/logout.srf, and then sign out (if you aren't already signed out).
Go to https://login.live.com/logout.srf, and then sign out (if you aren't already signed out).
Method 4: Clear cookies from the web browser
Clear cookies from the web browser, and then try signing out again. The steps for doing this vary, depending on the browser that you're using. For more information, see the following resources:
If you're using Internet Explorer, see How to delete cookie files in Internet Explorer .
If you're using Google Chrome, see Manage your cookies and site data.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.