How to Tracking your ticket?

Tracking your Tickets

When you click on the Tickets tab, you get a list of your tickets. By default, this list shows your
open and pending tickets, but you can change the filter to show just the resolved and closed
tickets or all of your tickets.

You can also sort your tickets based on:

● Date Created
● Last Modified
● Status (default)
● Ascending order
● Descending order

From this list, click on the ticket you need to track. This opens the detailed view for the ticket
that provides information like the name of the agent working on it, the current status and any
conversation that has happened on the ticket so far.

At the detailed view, you can post a reply, mark the ticket as closed and even add people to be
notified about future activity on the ticket.